Simple Auto Maintenance: A how-to guide

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When it comes to auto maintenance, there are some things that are best left to the professionals. While you may not be able to repair issues with your engine, transmission or other vital systems in your vehicle, you can perform some simple maintenance and save yourself at little bit of money!

Standard car maintenance you can do yourself in Hawaii:

  • Fluids: There are a number of fluids a car needs to keep running. Changing some of these fluids are as easy as filling up a reservoir, like water or antifreeze in your radiator or refilling your windshield washing fluid. Others, like changing your oil, can be a bit more time consuming. Before you embark on changing your own oil, make sure to read your cars maintenance manual to see what type of oil you need (synthetic, blend and the weight of the oil) and how often the manufacturer recommends the oil be changed. Oil and oil filters can be purchased from auto supply stores and even some one-stop-shopping retailers. You’ll also need to locate an oil disposal center. Some auto supply store will take used oil and dispose of it for free. While you are waiting for the oil to drain, you can also check your spark plugs! YouTube or websites like howstuffworks.com have great examples of how to change your plugs and what the condition of your old plugs may mean about the condition of your vehicle.
  • Tires: Tire maintenance is pretty simple and improperly maintained tires can affect your cars handling ability and gas mileage. Keeping your tires at the proper pressure level and having them rotated at a regular interval helps keep them in good condition. At some point though, you will get a flat tire. They usually happen at the most inopportune times, at night and while it’s raining. Tossing a spare tire on is actually fairly simple. You’ll need a jack, a tire iron and a container (or use your pocket) to keep track of the nuts/bolts that you will take off the deflating tire. You can often get all of this in a tire changing kit, if one is not included with your vehicle, which can be expensive upfront (typically between $100-$180) but cheaper than a tow. Once you’ve replaced the damaged tire with a spare, you can get yourself to a tire repair center to get the flat patched.
  • Brakes: Brakes in good working order are extremely important to your safety and the safety of others on the road. Brake pads can wear over time, which causes them to be less effective when slowing your car. If your brake pads wear too thin, an element on the back of the pad can come in contact with your rotor disc. Metal on metal grinding is never good and can result in having to replace the rotor (which could require the work of a professional). The average life span for brake pads is roughly 40,000 miles, however this can vary greatly depending on your driving style and your daily driving conditions. If you hear that telltale “squeak” of your brakes, it is time to give them a look. This is actually a built in “warning system” from your brake pads telling you they are running low. Your cars maintenance manual will let you know the type (size) of brake pad you need for the front and rear of your car. Changing out your brake pads requires you to remove the tire and the old pad. Other than that, it is fairly simple and can take under 20 minutes from start to finish per wheel. You should be cautious when breaking in new pads, it usually takes about 200 miles before the pads are working at “full strength.”
  • Keep it clean: Both the inside and outside of your vehicle should be regularly cleaned. Regular washings help keep dirt and other nasty stuff that can damage your paint, off your vehicle. A regular waxing can help extend the “shiny” look of your paint. Washing the exterior of your car on a regular basis also gives you the opportunity to check for dents, rock chips or damage that the layer of dirt was covering. Keeping the interior of your vehicle clean is not only sanitary, but it can diminish a safety hazard. Having things floating around your car like soda bottles, books, shoes, etc., can become projectiles and potentially dangerous if you are in a car accident. It is very easy to do a quick clean out, vacuum and wipe down of your interior when you clean the outside of your vehicle. A shiny car inside and out will put a smile on your face!

Another element of standard auto maintenance is a current auto insurance policy. Talk to the experts at Carr’s Insurance Agency in Honolulu, HI. Your local, independent insurance agents can walk you through your current auto insurance policy or assist with setting up a new policy. Because they live in the Honolulu area they can recommend auto repair shops should your vehicle need a professional. You can visit their insurance website 24/7 for more information about auto insurance or to check the other insurance products they offer, like renters insurance.

 

 

It’s time to consider travel insurance

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While booking a family vacation there are some important things you should plan for and we’d like to discuss an insurance topic that many people do not know about or elect to not purchase: travel insurance. This is not a product that we (or most insurance companies sell) so this is purely for educational purposes. We want you, our valued clients, to have the best time on your vacation even if something goes awry.

What does travel Insurance cover?

Travel insurance usually has a few different tiers. Some companies offer simple plans that include airline ticket reimbursement if you have to miss your flight for an approved reason, others offer the “Cadillac” package of airline ticket reimbursement, medical insurance coverage, medical evacuation and trip cancellation. There are a smattering of other plans in-between. Deciding which plan is right for your trip will depend on a few factors: cost of the trip, location of the trip and the pre-existing/potential medical issues that could arise from someone covered under the plan. If you are traveling domestically, typically your health insurance should allow for in-or out-of-network medical care. If you are traveling internationally that can be whole different story. Check with your health insurance provider for information about international health insurance coverage. If you purchase a travel insurance plan, make sure to look at the fine print, up to percentages and dollar amounts regarding coverage.

Why do I need travel insurance?

Buying travel insurance is entirely up to you. If you are taking a quick weekend trip and don’t mind losing out on the experience and money if you have to cancel, then no need for insurance. However, if you are spending a substantial amount of money on a vacation, then having a travel insurance plan could help offset the cost if the trip is delayed or canceled. Missing a flight due to traffic can set off a chain of events that could cost a lot of money to fix. Consider Mother Nature; a nasty storm like the recent Polar Vortex grounded several flights for days or volcanic eruption, like the eruption of Iceland’s Eyjafjallajökull in 2010 caused severe flights days in and out of Europe for weeks. While some airlines will work with you on flights delayed or canceled due to weather, some will not.

Where do I buy travel insurance?

Travel insurance can be purchased through many booking sites like Expedia and travel guide sites like Lonely Planet and Frommers often have links to reputable companies. If you are booking through a travel agency, ask your agent about travel insurance options.

We hope that wherever you head for vacation that you have a wonderful time and that you do not have to use the benefits of your travel insurance should you choose to purchase it! For all the other traveling you may do this year, in your boat or your bike, give the experts at Carr’s Insurance Agency in Honolulu, HI a call or visit our insurance website 24/7 for great insurance rates! Safe travels!

Identity Theft: An Unfortunate Reality

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It has been all over the news lately: data breaches at major retailers have been potentially compromising shoppers debit and credit cards. While your banking institutions and credit card issuers do offer some protection against fraudulent charges to your accounts, did you know that your homeowner’s insurance or renter’s insurance plan may offer additional protection if your identity is stolen.

Identity Theft in Hawaii:

  • Keep an eye out: Even if you do not suspect your identity or credit cards have been potentially comprised, it is a good idea to regularly go over your statements to ensure all charges are accurate. Some credit card issuers will offer inexpensive credit monitoring from at least one of the three major credit reporting agencies. If you notice a fraudulent charge or an error on your credit report, you should immediately contact the appropriate agency (i.e., your credit card issuer, credit reporting agency, bank, etc.).
  • Extra Protection: In addition to your own diligence, your homeowners, condo or renters insurance policy can offer some extra protection. For a small yearly fee (typically less than $40 per year) your insurance policy may cover expenses related to court fees, loan reapplication fees (if denied due to identity theft), notary fees and more. Some insurance plans may also include access to an identity theft counselor, someone to assist with reporting fraudulent activity and to act as a liaison to the major credit report bureaus on your behalf. Identity theft plans will vary by carrier and state, so be sure to ask your Carr’s agent about plans available in Hawaii.
  • Next steps: If you suspect that you have been a victim of credit card or identity theft, fill out a police report. This will be crucial as the next few agencies you will be contacting, your bank, credit card issuer and the three major credit reporting agencies (Experian, Transunion and Equifax) will need a copy send to their fraud departments. You will also need to file an ID Theft Complaint and Affidavit with the Federal Trade Commission.  Any accounts or cards that are potentially compromised should be closed and new cards issued. Continue to monitor your credit reports and accounts.

The road to recovery from credit card and identity fraud can be long and expensive. Here at Carr’s Insurance Agency in Honolulu, Hawaii we hope it is something that you never have to experience on your own. If you are interested in learning more about adding identity theft protection to your existing home, condo or renters insurance plan contact us today. You can also visit our website 24/7 to learn about the other insurance products we offer.

Top Driving Faux-Pas in Hawaii

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We wanted to know what some of your biggest grips about those other drivers you share the road with. After tallying our unofficial poll results, we compiled a list of bad habits behind the wheel.

  • Blinkers: Not using a blinker topped the list of annoyances on the road. Using a blinker allows other motorists to know where you intended to merge, turn or otherwise move. It gives your fellow commuters a chance to slow down to let you in/turn, etc. Not using a blinker and then moving your vehicle could cause those around you to slam on their brakes potentially causing an auto accident. We all forget every now and again, but make sure to use that blinker.
  • Merging: There were several gripes surrounding merging. Most agreed that not allowing other cars to merge into traffic was not very nice and also hazardous. Allowing traffic to flow onto the freeway may prevent an auto accident. Also on the merging gripe list is merging at a speed too slow or too fast could cause other drivers to react which could lead to an auto accident.
  • Aggressive drivers: In many states, driving aggressively can lead to a hefty ticket. Drivers who tailgate, weave in and out of traffic and speed excessively put not only themselves at risk, but other drivers, etc., around them as well.
  • Distracted drivers: These days there are many things that can distract you while driving a vehicle. Shushing kids, minding pets, texting or talking on cell phones, self-grooming, eating, drinking coffee and playing with the radio are all things that can distract you from your number one task – keeping your eyes on the road. Whether you are on a major interstate or a country road, it only takes a moment for a vehicle, animal, child or debris to get right into your path. If you are not paying attention to the road, your reaction time could be minimized and it could lead to an auto accident.
  • Share the road: Not only do we share the road with other drivers, we share the road with cyclists and pedestrians. In some areas cyclists have dedicated lanes, but they are afforded the same “right-of-way” privileges as pedestrians. When driving in an area frequented by cyclists and pedestrians, you need to be hyper-aware of your surroundings as they can seemingly pop out of “nowhere.” While the burden of an auto accident may fall to the vehicle, all parties have a duty and responsibility to look out for themselves and each other. Cyclists and pedestrians should make the direction they are heading clear, and cyclists should use the proper directional hand signals.

Driving is a privilege and requires the utmost responsibility when behind the wheel. We all have bad days when we are rushing to get to our destinations, mad at the driver in front of us or just in a daze. Snapping yourself out of those moods may help prevent an auto accident or injury. If an accident does occur, make sure to get the appropriate information from all parties involved and report the claim to your insurance carrier. If you have any questions about your auto insurance coverage, don’t hesitate to ask the experts at Carr’s Insurance Agency in Waipahu, HI. Your local, independent insurance agents can walk you through what may or may not be covered by your current auto insurance policy and help you decide if additional coverage is right for your situation. They can also assist you with a personal umbrella policy. You can visit their insurance website 24/7 for more details.

Replacement cost vs. Actual cash value – What does that mean?

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An insurance policy’s usefulness is determined by the policy language used. Specific policy language determines what is covered, what is excluded and the amounts covered under the policy. Reviewing your insurance policy language every now and again may be helpful in the event of a claim, as you would have a better understanding of what may be covered.

Insurance policies are full of language and terms that may not be clear right off the bat. Many terms are specific to the industry and to the specific type of insurance that is being purchased. Two such terms are Replacement Cost and Actual Cash Value. These terms can be a bit confusing to decipher between.

Replacement cost vs. Actual cash value in Hawaii:

  • Replacement cost is very simple: It is literally the cost to replace your item with an item of similar quality. Replacement cost policies tend to be a bit more expensive since you are essential getting a brand new item for one that may have otherwise depreciated. Replacement costs are agreed upon by all parties before the insurance policy is finalized. If you have high-ticket items (jewelry, art, RV, boat, luxury vehicle or classic car) this may be the best type of coverage if you can afford it.
  • Actual cash value is the cost to replace the item minus any depreciation. For example, if you were in an auto accident and you had an actual cash value policy, your insurance would pay out the cost of the vehicle minus any depreciation, so if your vehicle is worth less than what you owe you would be responsible for paying that difference out of pocket, unless you had gap insurance. An actual cash value policy can put you in a tight spot if your items cost more to replace or repair than your policy pays out. Depreciation values for big ticket items like RVs or luxury cars can be quite large, so make sure that you have a nest egg and be prepared to pay some out-of-pocket for a loss if you have an actual cash value insurance policy.

No matter which policy type you choose, the local experts at Carr’s Insurance Agency can answer any questions and walk you through the different types of scenarios to see which policy type is right for your situation. Carr’s Insurance Agency in Honolulu, Hawaii can guide you through your homeowner’s insurance policy and more, like auto insurance. Their years of insurance experience can save you a bundle, and they live right in your area, so know firsthand what your insurance needs might be. You can also visit their insurance website 24/7 to learn more about the insurance products they offer.

“What does my condo insurance policy cover?”

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Congratulations, you’ve purchased a condo!! Home ownership with little or no yard work. You can remodel your kitchen, paint the walls and enjoy your new space. During the purchasing process your agent probably told you that the homeowner’s association insures the building, the walls and the physical structure of your unit. What that insurance does not cover is the personal contents of your unit or any remodeled or upgraded areas within the unit.

Condo Insurance 101 in Hawaii:

  • Why do you need it: While your walls and building are covered in the event of destruction, your belongings and any upgrades are not. You are responsible for the physical contents, additions and upgrades in your unit. Condo insurance also provides liability coverage should a negligent act by you (fire, water damage, glass breakage, etc.) affect units other than your own. Say you left the bathtub running and it overflowed causing damage to the unit below. Your condo insurance would cover the damage to the unit below you as well as repair the damage to your unit, after a deductible. Pro tip: never leave your bathtub running unattended.
  • What may be covered: Like a renter’s insurance policy, your belongings are covered up to a certain dollar amount. Like a homeowner’s insurance policy you can add scheduled property like art, jewelry and other collectibles. A condo insurance policy also includes a negligence and liability portion in the event that you damage a unit other than your own, the common areas or if someone is injured in your unit. A condo insurance policy may also include reimbursements for living expenses if your condo is unlivable and needs to be repaired.

Having the proper amount of condo insurance coverage may help protect you from having to pay out of pocket for liability claims or damage to your unit. There are several options when it comes to the condo insurance you feel is appropriate for your needs and budget. Have questions? Talk to your local, independent insurance agents at Carr’s Insurance Agency. Carr’s Insurance Agency in Hawaii can guide you through a condo insurance policy and add additional coverages like flood insurance or earthquake insurance. Their years of insurance experience can save you a bundle, and they live right in your area, so know first-hand what your insurance needs might be.  You can also visit their insurance website 24/7 to learn more about the insurance products they offer.

Rental Car Insurance Hawaii

What are my insurance options for rental car coverage?

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You know (or should know) exactly what your auto insurance covers if you get into an accident with your vehicle. But what if you are driving a vehicle that is not yours, specifically what if you are driving a rental car? Whether it be for a business trip, vacation or just a loaner while your vehicle is in the shop, driving a rental car is an experience we all share. Does your auto insurance coverage extend to your rental car?

Auto Insurance Coverage for a Rental Car in Hawaii:

 

  • Your auto insurance: Liability coverage is required by law, though amounts vary by state. If you have collision and comprehensive insurance coverage on your primary vehicle insurance policy the coverage typically transfers to your rental car as long as all vehicles you own are insured. If you are involved in an auto accident in your rental car the damage should be covered under your Collision and Liability policy*. Typically this means any collision damage to your rental vehicle or property damages to another vehicle (if you are found to be at-fault) as well as any injuries sustained in the accident may be covered. Collision and Liability will not cover personal effects in your vehicle that may have been damaged in a collision.
  • Insurance from the rental company:  When you rent a vehicle, you are always asked if you would like to purchase rental car insurance. This decision is purely up to you. If you have Collision and Comprehensive insurance it may be a bit redundant, however if you don’t carry the coverage it will be required to be purchased from the rental company. Insurance from the rental company typically covers theft, vandalism and collision damage to the vehicle, though there may be excluded events like damage that occurs while driving under the influence. Each rental insurance terms will vary, so it is best to discuss what is covered and what is not with the specific rental company. In terms of liability coverage, the rental company insurance policy typically includes a one million dollar limit, however this can vary between companies. Insurance from the rental company is usually fairly inexpensive, typically starting in the $20 per day range.
  • Extra protection: A simple way to get extra insurance protection in the event you are found negligent or liable in an accident is to have a personal umbrella policy. A personal umbrella policy will often extend your coverage to a rental vehicle. Not used in cases for minor fender-benders, but if you are in a serious accident and an injured party has high medical bills, a personal umbrella policy could protect your assets.

*Every claim is unique. To ensure that you’re properly covered, it is requested that you speak with your insurance agent to ensure you have the right coverage in place and that that coverage will transfer to your rental vehicle.

Your auto insurance policy does likely offer limited coverage with a rental vehicle and for most folks that is enough coverage. If you plan on having personal items in your vehicle or will have your rental car for an extended period of time, having additional coverage from the rental car company may be a smart move. Find yourself needing a rental car? Talk to the experts at Carr’s Insurance Agency in Hawaii. Your local, independent insurance agents can walk you through what may or may not be covered by your current auto insurance policy and help you decide if additional coverage is right for your situation. They can also assist you with a personal umbrella policy. You can visit their insurance website 24/7 for more details.

homeowner's insurance hawaii

Homeowner’s Insurance – Don’t let thieves steal your holiday

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As the countdown to the holidays and NYE approaches, undoubtedly you’ve got some new gadgets, toys or jewelry around the house. Thieves know this. While you are off enjoying a holiday gathering, vacation or party, thieves could be helping themselves to your things. Taking a few extra precautions may help save you and your family the stress and anxiety of having to sort through your home for missing items and filing a homeowner’s insurance claim in Honolulu, HI.

  • Be alarmed: An alarm system is a great way to deter criminals (as long as you remember to arm it) and to potentially get a discount on your homeowner’s insurance. If you do not want the added expense of installing and maintaining an alarm system, get “Protected by XYZ Alarm Company” sign for your front  yard. A little deceptive advertising could go a long way to keeping thieves away from your home.
  • Meet the neighbors: Get to know the people on your block; be friendly. Neighbors can see things that you might miss such as an open gate or garage door. Friendly neighbors can also look out for one another on nights out or when you’re out of town.
  • Keep it clear and lit: Keeping landscaping and shrubbery trimmed and low around potential points of entry like windows or side doors could help reduce the likelihood of an intruder trying to enter your home. Installing motion lights and leaving a television or radio on when you are away from home gives the illusion that someone is in the house can be a deterrent for thieves.
  • Stash the valuables: Just not in the bedroom! The bedroom is one of the first places that thieves will look for jewelry and other valuables. Having a built-in safe or a false tile in the bathroom floor to store your valuables may make it harder for thieves to make off with your goods.
  • Know your stuff: Keeping an inventory log of items that have a potentially high risk of being stolen can help you later in the claims process. Having readily available photos, serial numbers and receipts or appraisals can help your insurance agent determine a payout should these items go missing. Having a written record can also help the police search for your missing items at pawn shops or on Craigslist.
  • Specialty Insurance: While your homeowner’s insurance may cover a portion of the cost to replace stolen items, it will not cover everything. Adding a separate valuables policy may help you recoup more of your dollar loss. Valuables such as jewelry, art and electronics can be added to a separate valuables policy.

We know that keeping your home safe from thieves is a top priority for you, just like making sure your home is properly insured is a top priority for your local independent insurance agent. Carr’s Insurance Agency in Honolulu, Hawaii can guide you through your homeowner’s insurance policy and add additional coverages like a separate valuables policy or personal umbrella policy. Their years of insurance experience can save you a bundle, and they live right in your area, so know first-hand what your insurance needs might be.  You can also visit their insurance website 24/7.

If I have renters insurance, does my roomie need it too?

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As an insurance agency, we answer tons of questions. We get questions about policy specifics, areas where one would find good schools and directions around the city. When we start to hear many folks asking the same question, we like to address it in a larger medium. One that frequently comes up is: “Does my roommate need renters insurance if I have it?” Short answer: depends.

Renter’s Insurance in Hawaii:

Long answer: There are a few things to consider when we talk about renters insurance:

  • Importance: Everyone knows that insurance is important, but there are some misconceptions in regards to renters insurance. Perhaps that is why only a third of renters in the U.S. have a renter’s insurance policy.
  • Property: One misconception is that your landlord’s insurance will cover your property. In reality, your landlord’s policy will only cover damage to the structure and other items (like appliances) that belong to them. It will not cover your personal property.
  • Tenants: If you are not related to your roommate (marriage, sibling, parent,) chances are your renter’s insurance policy will not cover their items, although each insurance provider is different. You should check with your agent to see if a non-related roommate can be added or covered under your renter’s insurance policy.
  • Coverage: Renter’s insurance covers more than just personal property. It also provides a certain amount of liability damage should someone be injured in your home due to negligence. This is similar to homeowner’s insurance coverage.
  • Floods: It is crucial to understand that your renter’s insurance policy does not cover flood damage to your personal property. You must have a separate flood insurance policy for your personal effects. Check with your insurance agent or floodsmart.gov/floodsmart/ to see if you are in a high-risk flood area.

Renter’s insurance is a very inexpensive way to make sure that your personal effects are covered in the event that damage occurs in your rental unit. More and more landlord and property management companies are requiring renter’s insurance for their tenants, so talk to your agent at Carr’s Insurance Agency in Honolulu, HI today. You may even be able to bundle your renter’s insurance with another plan, like auto insurance, for a discount. Their years of insurance experience can save you a bundle, and they live right in your area, so know first-hand what your insurance needs might be.  You can also visit their insurance website 24/7 to learn more about the insurance products they offer.

Five steps for filing an insurance claim

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In the moments after an auto accident there are a million things that will run through your head. Checking yourself and other passengers for injuries is probably the first thing you do followed by visually assessing the damage to your vehicle. Your next steps may make the insurance claims process a bit easier, so learning these steps prior to an accident may trigger your memory should you find yourself involved in an auto accident.

5 tips for filing an insurance claim in Hawaii:

  • Call 911: Always alert law enforcement to an auto accident whether it is single or multiple vehicles, on private property, etc. The 911-dispatcher will ask a series of questions to determine if an officer is needed, usually if there is significant vehicle or property damage, there is an injury or if impairment is suspected. If an officer is not needed at the scene, make sure to file a police report at your local precinct as your insurance company may need a police report in order to process certain claims. This process also works for claims such as theft, vandalism or hit-and-run damage to your vehicle.
  • Gather information: You will need to collect information from any parties involved in the auto accident or information from someone whose property may have been damage by your vehicle (and vice versa). Make sure to get a phone number, address, auto insurance company and policy number, a description of the vehicle (make, model, and year) and a description of the damage done to the vehicle. If you have a smartphone or camera handy take photos of all vehicles, buildings and surrounding areas. Make sure to photograph vehicle positions, street signs and anything else that may be useful in the claims process.
  • Talk to your agent: Alert your agent to the fact that you have been in an auto accident and let them know the details. If it is a smaller, solo accident without significant damage to your vehicle, it may be cheaper in the long run to avoid an insurance claim and pay for the damage out of pocket. Your agent can guide you through your options and help you make the best decision for your situation. Your agent may also be an advocate for you when dealing with the insurance company of any party that was involved in an accident with you.
  • File a claim: If you and your agent have determined that filing a claim is the best option for you, then your agent can assist you in that process. Provide your agent with the information of anyone else involved in the auto accident, any photos or videos that were taken at the scene and if there is one, the police report. Your agent will start the claims process and send out a claims adjuster to assess the damage to your vehicle and let you know how much the damage will cost to repair. This does not necessarily reflect the amount you will pay, that depends on who is found “at-fault” for the accident.
  • The waiting game: The claims process can take a bit of time, especially if there are multiple parties and multiple insurance companies involved. Check in with your agent and feel free to ask any questions you may have about the process.

We always hope that none of our clients will experience the stress of an auto accident, but we know that it happens (that’s why we’re here!) The local, independent agents at Carr’s Insurance Agency in Honolulu, Hawaii can assist you in filing a claim and finding a reputable repair shop. They are right in your backyard, so they know the most trusted repair shops in the Honolulu area. Their years of insurance experience can save you a bundle. You can also visit their insurance website 24/7 to learn more about auto insurance or the other insurance products they offer like Classic Car or ATV insurance.